1. How billing works
- Our tools are monthly subscriptions, billed in advance. Prices are shown in rand, and exclude VAT where applicable.
- Your first payment is the once-off setup fee (if any) plus your first month. After that, the monthly amount is collected automatically each month on the same date until you cancel.
- Payments are processed securely by PayFast. We never see or store your card details. PayFast emails you a receipt for every payment.
- If we change our prices, we’ll give you at least 30 days’ notice by email before the new price applies to you.
2. Cancelling
- You can cancel at any time. Email info@ultrand.tech with your business name, or cancel the subscription through PayFast.
- Cancelling stops all future payments. Your tools keep working until the end of the month you’ve already paid for, and then they’re switched off.
- We don’t charge a cancellation fee.
- Your records are kept for 12 months after you leave, in case you come back, and then deleted, as set out in our privacy notice. Ask us if you want a copy of your data or want it deleted sooner.
3. Refunds
Monthly fees
Monthly fees cover the month you’ve paid for, so we don’t refund part-months after you cancel.
Setup fees
The setup fee pays for the work of connecting and configuring your tools. If you cancel before we’ve started that work, we refund the setup fee. Once setup work has started, the setup fee isn’t refundable.
If something goes wrong on our side
If a tool you’ve paid for doesn’t work as described and we can’t fix it within a reasonable time, we’ll refund the fees for the period it didn’t work.
Payment processing fees
PayFast charges a fee on every payment, and it doesn’t return that fee to us when a payment is refunded. Unless the law requires a full refund (see the next section), refunds are paid less the PayFast processing fee on the original payment. We’ll tell you the exact amount before we process it.
How refunds are paid
Refunds go back to the card or account you paid with, normally within 10 business days of approval. Your bank may take a few extra days to show it.
4. Your rights under South African law
Nothing in these terms limits rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act (ECTA). In particular, if you are an individual (not a company or other legal entity) buying from us online, ECTA may give you a 7-day “cooling-off” right to cancel. If that right applies, we refund you in full, without deducting processing fees. It may not apply to services you’ve asked us to start within those 7 days.
5. Questions and disputes
If you think you’ve been charged incorrectly, please email info@ultrand.tech before disputing the payment with your bank. Most issues can be sorted out quickly, and a bank chargeback can take weeks.
6. Who you’re dealing with
- Business
- ULTRAND PTY LTD, trading as Ultrand Technologies, South Africa
- info@ultrand.tech
- Payments
- Processed by PayFast (Pty) Ltd